Description

• Minimum of a first degree from a recognized university; advanced training or certification in Banking, Finance, or Digital Product Management is an advantage.
• Strong understanding of the Ghanaian banking landscape, with emphasis on retail asset products, digital lending, and evolving customer trends.
• Minimum of 5 years' experience in product management and/or business development within a banking environment.
• Hands-on experience in sales and operations management, with proven ability to drive asset product uptake and portfolio growth.
• Demonstrated knowledge of product development cycles- from conception and design to launch, monitoring, and lifecycle optimization.
• Ability to analyze complex data, market trends, and customer behavior to make informed, commercially sound decisions.
• Excellent written and verbal communication skills for effective collaboration and customer engagement.
• Strong team-building, coaching, and interpersonal skills to foster high-performing product teams.
• Proven ability to collaborate with technology teams, integrate innovative digital solutions, and build partnerships with Fintechs and development partners to evolve products and deliver customer value.
• Ability to understand customer needs, preferences, and feedback to design products that enhance satisfaction.
• Detailed working knowledge of Fidelity Bank Credit Policy and operational procedures, and regulatory standards to ensure compliance across all asset products.
• Familiarity with banking regulations and compliance standards, ensuring all products adhere to legal requirements.
• Strong problem-solving skills to address challenges related to product development, customer issues, and market shifts.
• Thorough knowledge of Fidelity Bank Retail Banking products and digital services.
• Good understanding of product profitability drivers to ensure focused analysis and sustainable growth.
• Proficiency in Microsoft Word, Excel, PowerPoint, and Access, with advanced Excel and database skills as an added advantage.

• Planning and Analytical ability
• Communication and Presentation skills
• IT Navigation expertise - Superior proficiency in Excel, Access, and PowerPoint, with advanced data handling and visualization skills.
• Technology Integration: Skillful in integrating tech for product enhancement.
• Digital Innovation - Proven skill in applying digital advances, including digital lending solutions and fintech collaborations.
• Personal Organization - Strong self-management, prioritization, and structured execution.
• Inspiring Business Performance - Capability to motivate teams and drive high performance across product portfolios.
• Achieving Business Performance - Track record of delivering measurable growth, profitability, and market competitiveness.
• Operational Understanding - Solid grasp of retail banking operations, governance, and compliance frameworks.

• Planning and analytical ability to interpret complex asset product data
• Tracking product performance (uptake, profitability, utilization) across branches
• Supporting Sales & P&L reporting with accurate asset product insights
• Feeding analytical outputs into STP/MTP planning cycles
• Monitoring monthly account openings and customer acquisition by product and branch
• Supporting productivity analysis for loan applications and asset product recruitment

• Developing innovative asset products aligned with customer needs and market demand
• Enhancing existing products based on feedback and market trends
• Driving product growth and market penetration strategies
• Ensuring compliance with regulatory standards and updating products accordingly

• Leading integration of digital solutions to enhance asset product experiences
• Leveraging emerging technologies for product innovation
• Collaborating with technology teams for seamless digital deployment
• Coordinating with internal departments to embed asset products into the bank's ecosystem

• Partnering with marketing, sales, and technology teams for product launches and promotions
• Aligning asset product strategies with broader Retail Banking objectives