Description

Title: Retail Operations Manager
Status: Full Time
Location: Kotzebue, Alaska
Safety Sensitive: No

Summary:

KIC Logistics (KICL) is seeking a Retail Operations Manager to oversee a retail store in Kotzebue, Alaska. This position is responsible for maximizing the profitability of KIC's retail and customer services operations by making sound, analytical business decisions. This person must effectively analyze data and disseminate strategies to ensure that KIC's retail operations are managed in an efficient manner, and foster and develop a team focused on delivering a high standard of customer service with integrity and reliability.

Responsibilities:

• Evaluate data to determine and implement strategies to maximize efficient operations.
• Supervise all operations and personnel of the retail sales organization, including but not limited to the proper retail inventories for sale, merchandise pricing, high volume turn rates of inventory to maximize profits.
• Supervise personnel responsible for carrying out the functions of all KICL units: ACE, NAPA, Lumber, & Fuel operations.
• Recruit and retain the required mix of personnel with the appropriate qualifications, expertise, and experience to perform the duties and responsivities needed. Must have approval by VP of Kotzebue Operations for all new hires.
• Maintain accurate job descriptions and duties for all positions.
• Responsible for the profitable operation of all KICL business lines.
• Ensure that accurate and timely accounting information is maintained in cooperation with the KIC Controller to provide KICL management staff with essential fiscal management tools.
• Prepare, administer and analyze budgets, sales, gross profit, and expenses for all retail lines of KICL.
• Assist in the collections of all account receivables in cooperation with the parent company.
• Controls all credit approvals for KICL.
• Maintain and improve vendor relations through communications and vendor programs which enable KICL to maximize its purchasing power.
• Establish and supervise daily close out of registers and summarizes sales input for accounting.
• Order parts, accessories and related merchandise and maintain proper inventory control to optimize customer service and minimize overhead.
• Ensure all merchandise is properly received, stocked and priced for resale.
• Manage routine in house inventory audit of all merchandise. Prepare for yearly audit.
• Remain current with industry marketing and merchandising trends.
• Conduct periodic personnel performance evaluations in accordance with KIC SOPs.
• Maintain positive customer relations with clientele.
• Provide monthly report on KICL operations to Board of Directors.
• Assist with other duties as assigned to ensure the success of all business units.

Requirements:

Education & Experience

• Bachelor's Degree in business, operations, management, or other related field preferred.
• 2+ years in a supervisory position.
• 2+ years of retail experience.

Knowledge, Skills, & Abilities

• Strong knowledge of business analytics and financial/accounting acumen.
• Strong, professional verbal and written communication skills.
• Ability to supervise multi-disciplinary personnel.
• Strong interpersonal skills in working with employees and customers.
• Proficiency with productivity software (Microsoft Outlook, Word, & Excel, Adobe Acrobat).

Licenses, Certifications, & Other

• Current driver license.
• Availability outside of regular working hours as needed.

Working Environment:

The essential duties of this position are performed in an indoor and outdoor retail environment. Work is performed in indoor office and retail areas as well as indoor and outdoor storage and supply areas. This is a fast-paced environment that requires the ability to multitask and regular, dependable attendance. Seasonal demands and other peak work times may require overtime.

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

• Ability to sit, stand, and walk for extended periods throughout the workday.
• Ability to work at a computer for extended periods, including data entry using a keyboard and mouse.
• Ability to lift, carry, push, and pull items weighing up to 25 pounds, with or without reasonable accommodation.
• Ability to bend, stoop, reach, and crouch to retrieve, stock, and organize documents, supplies, and retail inventory.
• Ability to move retail inventory manually and with the use of carts or other equipment.
• Ability to handle, grasp, and manipulate documents, inventory, and office equipment.
• Ability to communicate effectively in person, by telephone, and electronically (e.g., email).

Benefits:

KIC offers a comprehensive benefits package to eligible full-time employees including: Medical, Dental, and Vision Insurance, 401k with Match, Life and ADD Coverage, Short and Long Term Disability, Education Assistance/Tuition Reimbursement, Employee Assistance Program, Employee Discount Program, and more!

Apply online at our website: https://kikiktagruk.applicantpool.com/jobs/

Disclaimer:

This is not to be an exclusive list of all responsibilities, duties, and skills required of the person in this job.  KIC is an Equal Opportunity Employer as to all protected groups, including protected veterans and individuals with disabilities. Pursuant to The Alaska Native Claims Settlement Act 43 U.S.C. Sec. 1601 et seq., and federal contractual requirements, Kikiktagruk Inupiat Corporation, may legally grant certain preference in employment opportunities to KIC Shareholders, and their Descendants. Successful candidates must adhere to KIC's Drug and Alcohol policy/testing requirements and may be required to pass a background and/or Motor Vehicle Records check. The salary range for this position is based on several factors, including relevant experience, education, skills, and current market conditions.  

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