Retail Operation Project Manager

United Arab Emirates (on-site)
22 days ago


CHANEL Middle East continues retailization to extend significantly F&B boutiques presence across the region. Retail Operations Project Manager will hold leadership in new boutiques opening and refurbishment process to coordinate all the services and ensure seamless transfer from one stage to another.

And at the same time, CHANEL is constantly searching for excellence in retail operations. Operations Project Manager will work on the improvement of daily F&B boutiques functioning by structuring the processes, and introducing new initiatives and tools with a strong focus on operations efficiency. Reporting to the F&B Retail Manager, Operations & Project Manager will work closely with field teams over the region to ensure they are well-equipped to face their operational challenges.

The successful candidate will demonstrate strong organizational and communication skills, strong solution-oriented mindset and pro-activeness.


Leading new boutiques opening:
  • Lead new boutiques openings and renovations process respecting project timeline, coordinating all departments and suppliers, dealing with eventual changes and constraints

Managing backoffice operations:
  • Manage regular PLV forecasts respecting the market vision and deadlines, build and roll out gifting and sampling strategy for ME retail network
  • Facilitate regular inventory replenishment and stock optimization with close collaboration with Grand Stores.
  • Build and control the budget for regular PLV, wrapping, and sampling
  • Organize annual inventories in the boutiques and ensure the results are in line with regional targets
  • Support boutiques in their day-to-day operations by developing existing systems and introducing new tools
  • Fashion pieces after sale process settling and improvement with a big focus on partners` boutiques support
  • Uniforms ordering process organization

Supporting & Following up efficiently, Communicating clearly and harmoniously:
  • Ensure strong communication and harmonious collaboration between Retail office and field teams, Middle East AD, IT, Learning, Commercial and Marketing teams
  • Provide all the necessary support to Boutique managers in their daily challenges
  • Initiate and share proactively regular reporting (qualitative and quantitative) with the F&B Retail manager
  • Retail / Operations / Project management experience is mandatory
  • Experience in luxury F&B retail would be an advantage
  • A proven track record of strong organizational skills
  • Dynamic, open-minded and friendly attitude
  • Eye for detail, analytical skills and strategic thinking
  • Emotional and situational intelligence
  • Reliable, with integrity
  • You express yourself extremely clearly with a superb command of English

Job Information

  • Job ID: 71521023
  • Workplace Type: On-Site
  • Location:
    United Arab Emirates
  • Position Title: Retail Operation Project Manager
  • Company Name For Job: Chanel
  • Job Type: Full-Time
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