Description
Manager, Retail and Visitor Services
Operations - Rockland, Maine
Position: Manager, Retail and Visitor Services
Reports to: Director of Operations
Status: Full-time, Exempt
General Description: The Manager of Retail & Visitor Services sets the standard for an exceptional visitor experience across the museum and its retail operations. This role provides leadership and direction to both the Visitor Services and Store teams, ensuring seamless daily operations and a welcoming, customer-focused environment.
Key responsibilities include inventory purchasing, merchandising, and product development that reflects and complements the museum’s exhibitions. The Manager is responsible for writing staff schedules, conducting annual inventory, while providing clear expectations and guidance to team members. This position collaborates closely with multiple departments, most notably Finance, Security, and Facilities to support efficient operations and a cohesive visitor experience.
The ideal candidate brings a minimum of five years of retail management experience, with demonstrated expertise in buying, merchandising, inventory control, and staff supervision. A strong commitment to customer service, attention to detail, and the ability to manage multiple priorities in a dynamic environment are essential.
Responsibilities:
Manage the opening and closing of the store and admission desks
Develop and implement procedures necessary to insure proper cash handling and inventory control
Verify daily monetary reconciliation and bank deposits, retail and wholesale deposits
Assure prompt processing of mail inquiries, phone orders, internet inquiries and orders, and merchandise returns
Approve billing of merchandise after receiving and send appropriate paperwork to the Finance office for payment
Handle correspondence with sales representatives and vendors
Purchasing all museum store merchandise including consignment items
Track and reconcile expenditures to CFO
Oversee the receiving and stocking of store merchandise
Attend gift shows to purchase new and relevant inventory
Determine pricing, markdowns and sale cadence
Produce daily, monthly and annual store income reports
Conduct an accurate physical inventory of all merchandise annually
Work with strategic partners on product development
Determine and implement promotional calendar
Display store merchandise in a compelling manner
See that the store and admissions is properly staffed through appropriate scheduling
Provide training for all store staff
Supervise staff of 5 – 12 people
Qualifications:
Five years experience in retail sales/management
Administrative/supervisory skills including personnel and budgetary experience
Strong math skills
Excellent organizational skills
Computer literate
Sales experience
Buying and Merchandising experience
Physical Demands:
Able to stand and walk for several hours
Able to lift and carry twenty pounds
Able to reach high items with the use of a ladder
Able to reach low items leaning or bending over
Typical Equipment Used:
Point of sale system – Counterpoint
Visitor Services – ALTRU
Windows
