Description

As a Vice President, Process & Program Management, you will identify and assess operational risks, then design, test and evaluate controls. You will also partner on cross-departmental initiatives and process engineering and implement sustainable solutions with transparent, executive-ready reporting. You will champion personal accountability, delivering results, and talent development.

Job Responsibilities
• Align portfolio to strategy, manage interdependencies and optimize resource allocation
• Lead change management: guide stakeholders, drive tool and process adoption and realize/report benefits
• Establish governance: define decision rights, stage-gates and deliver executive dashboards
• Oversee risk and issue management: prioritize risks, develop mitigation plans, resolve issues
• Ensure quality: set standards, plan assurance activities and perform quality control
• Monitor marketing initiatives: evaluate control effectiveness, maintain an exam-ready environment
• Drive continuous process improvement for operational efficiency and speed to market
• Communicate project status clearly and promptly under tight deadlines

Required qualifications, capabilities, and skills
• 7-10 years in marketing project/program leadership, portfolio management or control oversight in a fast paced environment.

• Ability to manage multiple projects / programs simultaneously with equal success and deliver results
• Proven problem-solving, strategic thinking and strong curiosity for operational processes - rapid learning agility required
• Exceptional written/verbal communication, tailored to executive and technical audiences
• Strong organizational skills; thrives under pressure with a strong sense of urgency
• Demonstrated cross-functional leadership and collaborative mindset
• Proficient in Microsoft 365; familiarity with LLM-based tools/AI platforms preferred

Preferred qualifications, capabilities, and skills
• Bachelor's degree or equivalent experience

About Us

Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

Equal Opportunity Employer/Disability/Veterans

About the Team

\n Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We're proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions - all while ranking first in customer satisfaction.\n
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\n We are here to help you manage your money with checking, savings and credit cards, combining the latest banking technology with comprehensive solutions to meet the financial needs of nearly half of U.S. households.\n